Free receptionist script generator
Fill in a short form and get a ready-to-use phone script for your receptionist or AI agent: greeting, common questions, booking, urgent calls, after-hours and voicemail. Free, in English or French.
Example scripts: HVAC · Plumbing · Dental · Law firm · Salon and spa · Real estate
What makes a good receptionist script
A phone script is not there to make your team sound robotic. It is there so every caller gets the same good experience, whether they call at 10 am on a Tuesday or 9 pm on a Saturday. The best scripts share four qualities.
Clarity. Short sentences, plain words and one question at a time. Callers should always know who they reached and what happens next.
Empathy. Many people call because something has gone wrong. A simple "I'm sorry you're dealing with that" before the questions makes the rest of the call easier.
Qualification. Ask for the details your team actually needs: name, number, address and what the job or visit is about. Asking the same questions every time means fewer callbacks just to fill in gaps.
A clear next step. Every call should end with something concrete: a booked time, a promised callback window or a link sent by text. "Someone will be in touch" is not a next step.
Script examples by industry
HVAC. "Thanks for calling. Is the system not heating at all, or just not keeping up? And can I get the service address?" If there's a gas smell, the script tells the caller to leave the home and call 911 or the gas utility first. More on hvac calls.
Dental. "I'm sorry you're in pain. Is there any swelling in your face or jaw?" Swelling and severe pain go straight to the clinical team, and the receptionist reminds callers they can't give medical advice. More on dental calls.
Law. "So we can check for conflicts, may I have the names of the other people involved? And is there a court date or deadline coming up?" Deadlines within days are flagged as a priority callback. More on law calls.
Salons & spas. "Today is full, but I can add you to our cancellation list, or I can text you our booking link to pick another time." Quick, friendly and always ending in a booking. More on salons & spas calls.
Mistakes to avoid on business calls
- Quoting prices you haven't approved. Leave placeholders and fill them with your real prices, or have the receptionist offer a quote instead.
- Giving advice outside the role. Receptionists should not diagnose equipment, give medical advice or interpret the law. Route those questions to qualified people.
- Promising exact arrival times. Promise a callback window instead, and let the technician confirm the time.
- Letting calls end in voicemail with no follow-up. Many callers won't leave a message. Return missed calls quickly, or use a receptionist that answers every time.
- Never updating the script. Hours, services and prices change. Review your script every few months.
Curious what an unanswered phone costs you? Try the missed call cost calculator, or see how an AI receptionist uses a script like this on every call.
About the script generator.
How it works and how to get the most from your script.
Script generator FAQ
Is the script generator really free?
Yes. You can create as many scripts as you like and copy, download or print them without signing up. The email option is there only if you want a copy in your inbox.
Does the generator invent prices or policies?
No. Anywhere a price, fee or policy belongs, the script leaves a [placeholder] for you to fill in, so callers only ever hear information you have approved.
Can I use the script for an AI receptionist?
Yes. The sections map directly to how an AI receptionist is set up: greeting, intake questions, approved answers, booking, urgent handling and messages. All Things AI can turn your script into a live agent.
Can I get the script in French?
Yes. Choose French in the language field and the whole script, including the voicemail greeting, is written in Canadian French.
How often should I update my phone script?
Review it whenever your prices, hours, services or staff change, and at least every few months. Listening to a handful of real calls is the fastest way to spot questions the script does not cover yet.