Terms of Service

Last updated: October 14, 2026

These Terms govern your use of All Things Agent (“we”, “us”), a Ropstam company based in Toronto, Ontario, Canada. By starting a trial or subscription you (“Customer”) agree to these Terms.

1. The service

We provide AI agents that answer calls, send SMS, book appointments, follow up with leads and chat on your website, configured with information and rules you approve. AI agents can make mistakes; you are responsible for reviewing the information your agent provides and for decisions made using it. The service is not an emergency service and must not be relied on for emergencies.

2. Trial, billing and cancellation

New accounts get a 7-day free trial; cancel before day 8 and you pay nothing. Plans are billed monthly or yearly in advance, per location, in USD, plus applicable taxes. Usage beyond your plan (minutes, SMS and add-ons) is billed at the rates on our pricing page. Subscriptions are month-to-month and can be cancelled anytime, effective at the end of the current billing period. Upgrades apply immediately; downgrades at the next billing date. Fees already paid are non-refundable except where required by law.

3. Call recording

Calls may be recorded and transcribed. You are responsible for complying with recording and notification laws that apply to your business and callers, and for configuring any required disclosures. Our default greeting discloses that the caller is speaking with an AI assistant and that the call may be recorded.

4. SMS consent and opt-out

You may only use the service to text people who have contacted you or given consent, as required by CASL, the CRTC Unsolicited Telecommunications Rules, the TCPA where applicable, and carrier rules (including 10DLC registration). Every message program must honour STOP opt-outs and HELP requests, which the service processes automatically. You must not send marketing to anyone without valid consent.

5. Acceptable use

You must not use the service for unlawful, deceptive, harassing or fraudulent communications, to impersonate others, to collect sensitive information without authorization, or to give legal, medical or financial advice the agent is not authorized to give. We may suspend service that violates these Terms or carrier policies.

6. Your data

You own your business data and conversation content. You grant us the rights needed to operate the service. We handle personal information as described in our Privacy Policy and in line with PIPEDA. Recordings and transcripts are retained during your subscription and deleted within 90 days after cancellation unless you request earlier deletion. You can export your data before cancelling.

7. Availability and support

We aim for high availability but do not guarantee uninterrupted service except under a written Enterprise SLA. Third-party services (carriers, calendars, CRMs) may affect functionality.

8. Liability

To the maximum extent permitted by law, the service is provided “as is”, and our total liability for any claim is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, incidental or consequential damages, lost profits or missed business.

9. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there. Disputes will be resolved in the courts of Toronto, Ontario.

10. Changes and contact

We may update these Terms and will revise the “Last updated” date; material changes will be notified in advance. Questions: hello@allthingsagent.ai.