01
Repair requests
Collect the equipment type, a plain-language description of the issue and service address. Give dispatch enough context without attempting a diagnosis.
BUILT FOR HVAC
AI for HVAC.Keep your customers comfortable.
When the temperature changes, the phone gets busy. Give repair calls, maintenance requests, and new installations a calm first response.
Let’s find your agentHeating and cooling service inquiriesMaintenance and tune-up requestsInstallation quote details
THE INQUIRIES YOU ACTUALLY GET
Built for the day-to-day.
Not just the first hello.
From a new inquiry to a returning customer, shape each conversation around the way your hvac team works.
02
Seasonal tune-ups
Explain your approved maintenance services and gather a preferred visit window, keeping routine demand separate from urgent service requests.
03
New installations
Ask whether the project involves a replacement or new system, along with property details. Send the estimate request to your installation team.
04
Service-area checks
Compare a caller's postal code with your approved coverage list before collecting an appointment request. Out-of-area inquiries follow your referral rules.
05
Existing-job callbacks
Record a customer question about a planned visit or previous service and route it to dispatch, without guessing technician arrival times.
06
After-hours intake
Capture service requests outside office hours and apply your approved escalation instructions. The caller gets a clear next step, not an unsupported response promise.
A FAMILIAR QUESTION. A BETTER FIRST RESPONSE.
Busy seasons shouldn’t mean missed conversations.
Your technicians are in the field. Your callers need to know someone is listening. Build a front office that understands heating, cooling, service areas, and your team’s availability.
Meet your AI receptionistHVAC
AI Chat Agent · Online
ILLUSTRATIVE CONVERSATION
Powered by All Things Agent
HEAR THE CONVERSATION
A service visit, sorted.
A warm-air problem becomes a scheduled visit, with the right details ready for the technician.
Male agent · Illustrative sample call
0:00 / 0:44
Read the call transcript
AgentThanks for calling Greenfield Home Services. I'm Alex, the virtual receptionist. How can I help?
CallerHi. My air conditioner is running, but it's blowing warm air. Can someone come out tomorrow?
AgentOh, that's frustrating. Let me check the schedule. Is this for a house or a business?
CallerMy house. Morning would be best, if you have anything.
AgentWe have an opening at ten tomorrow morning. Would that work?
CallerYes, perfect. I'm Jamie Morgan, at forty-two Maple Street.
AgentThanks, Jamie. Is the number you're calling from the best one for updates?
CallerIt is. Could you ask the technician to call before arriving?
AgentAbsolutely. You're booked for ten tomorrow, and I've added that note. The technician will also know the system is running but not cooling.
LESS REPETITION. BETTER CONTEXT.
The right details.
To the right people.
A useful handoff starts with the questions you approve, not a one-size-fits-all script.
A little context goes a long way.
- Service address and postal code
- Heating or cooling equipment type
- Reported problem or requested service
- Callback number and preferred visit window
Make the next step clear.
Offer your approved booking route, arrange a callback or direct the person to your secure process. Appointments are only confirmed when your connected availability and permissions allow it.
Ready for your team.
Dispatch receives the service location, reported issue and request type. Calls matching your urgent criteria follow the escalation path you approve.
YOUR EXPERTISE STAYS HUMAN
Helpful boundaries. Clear handoffs.
Urgent situations follow your approved handoff rules. Your agent does not diagnose equipment or replace emergency services.
PHONE. WEBSITE. NEXT STEP.
One business.
More ways to be helpful.
Start where your hvac team needs support. Add booking and follow-up workflows as your setup allows.
AI Receptionist
Answer the call. Capture the details. Keep it human.
Explore productAppointment Booking
Turn a good conversation into a clear appointment.
Explore productLead Follow-up
A thoughtful next step for every promising inquiry.
Explore productAI Chat Agent
Answer website questions. Capture leads. Keep it personal.
Explore productChoose the coverage that fits your team.
Compare plansYOUR BUSINESS RULES, FIRST
Make it yours.
Before it answers.
We shape the agent around your services, language and team, then review the details together before launch.
See how setup works- 01
Agree on the information
Review the service list, hours, approved prices and the questions the agent should ask. Decide what should never be collected or answered.
- 02
Confirm your connections
Review your phone, website and scheduling tools. Agree on supported connections, verification steps and what requires a person's approval.
- 03
Test the real situations
Walk through common hvac inquiries, tricky questions and handoffs together. Adjust the wording and rules before the agent goes live.
GOOD QUESTIONS. SPECIFIC ANSWERS.
HVAC FAQs.
The practical details behind a better first response.
Talk through your needsCan it prioritize urgent HVAC calls?
It can flag the situations you define and follow your escalation rules. It does not diagnose equipment, assess safety or replace emergency services.
Can it take maintenance bookings?
Yes, using the services, appointment lengths and scheduling permissions agreed during setup. Without a confirmed calendar connection, it collects a request for dispatch to confirm.
Will it quote a replacement system?
It can share approved general information, but property-specific estimates and equipment recommendations stay with your technicians and sales team.
Can the same information be used on phone and website chat?
Yes. Your phone and chat agents can be shaped around the same approved hvac services and boundaries, with channel-appropriate wording. Website chat availability depends on your selected plan or add-on.
What happens when the agent cannot answer?
It should say so and follow the callback or escalation path you approve. Your team decides who receives the inquiry, what context is included and how sensitive information is handled. It does not make up an answer.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION
Less busywork. More business.
Let’s find the right agent for your team.
Meet your new agent