01
Product questions
Use your approved catalog to explain product information and direct visitors to the appropriate page, without inventing specifications or stock availability.
BUILT FOR E-COMMERCE
AI for e-commerce.Good service beyond the checkout.
Give product questions, delivery inquiries, and return requests a helpful starting point while your team keeps orders moving.
Let’s find your agentProduct and policy questionsDelivery inquiry routingReturn and support requests
THE INQUIRIES YOU ACTUALLY GET
Built for the day-to-day.
Not just the first hello.
From a new inquiry to a returning customer, shape each conversation around the way your e-commerce team works.
02
Delivery policies
Share your approved shipping areas and general policies. Order-specific tracking and arrival information require verified access to authorized systems.
03
Return requests
Explain the published return process and direct customers to secure order verification, leaving exceptions and eligibility decisions with your support team.
04
Order support
Capture a high-level issue and guide the customer to the approved account or support flow. Do not reveal order details without verification.
05
Pre-purchase inquiries
Answer approved buying questions while a visitor is browsing, then collect a contact request when specialist advice or a staff response is needed.
06
Wholesale interest
Separate bulk or trade inquiries from consumer support. Gather business contact details and the broad request for your sales team.
A FAMILIAR QUESTION. A BETTER FIRST RESPONSE.
Your customers want a next step. Not another queue.
Use your approved catalog and policies to shape customer conversations. Order-specific questions only use verified information from connections you authorize.
Meet your AI receptionistE-Commerce
AI Chat Agent · Online
ILLUSTRATIVE CONVERSATION
Powered by All Things Agent
HEAR THE CONVERSATION
A calmer customer conversation.
A delayed delivery gets a thoughtful response and a clear handoff, without invented promises.
Male agent · Illustrative sample call
0:00 / 0:57
Read the call transcript
AgentThanks for calling Linden Store. I'm Alex, the virtual assistant. How can I help?
CallerMy order was supposed to arrive yesterday. It was a gift, and nobody's told me where it is.
AgentI'm sorry. That's especially disappointing when it's a gift. Let's get the details to our support team. Do you have your order number?
CallerYes, it's L four eight two one.
AgentThank you. To help the team find the right order, could you confirm the name on it? Please don't share any payment details.
CallerJordan Lee. I just need to know when it'll arrive.
AgentI understand. I can't confirm a delivery date without an updated carrier status, and I don't want to give you a guess. I'll flag the delay and ask the team to check it.
CallerCould they email me an update?
AgentAbsolutely. I've captured your order number and request for an email update, including that it was intended as a gift. Our support team will review the delivery issue.
LESS REPETITION. BETTER CONTEXT.
The right details.
To the right people.
A useful handoff starts with the questions you approve, not a one-size-fits-all script.
A little context goes a long way.
- Product inquiry or order support
- High-level question or issue
- Approved verification route when needed
- Contact details for a staff response
Make the next step clear.
Offer your approved booking route, arrange a callback or direct the person to your secure process. Appointments are only confirmed when your connected availability and permissions allow it.
Ready for your team.
Support receives the inquiry category and next step. Verified order access, refunds and payment processing remain in the secure workflows you authorize.
YOUR EXPERTISE STAYS HUMAN
Helpful boundaries. Clear handoffs.
Your agent never invents stock levels, delivery dates, or refund eligibility. Order access requires verification, and payment card details are never collected through general conversation.
PHONE. WEBSITE. NEXT STEP.
One business.
More ways to be helpful.
Start where your e-commerce team needs support. Add booking and follow-up workflows as your setup allows.
AI Receptionist
Answer the call. Capture the details. Keep it human.
Explore productAppointment Booking
Turn a good conversation into a clear appointment.
Explore productLead Follow-up
A thoughtful next step for every promising inquiry.
Explore productAI Chat Agent
Answer website questions. Capture leads. Keep it personal.
Explore productChoose the coverage that fits your team.
Compare plansYOUR BUSINESS RULES, FIRST
Make it yours.
Before it answers.
We shape the agent around your services, language and team, then review the details together before launch.
See how setup works- 01
Agree on the information
Review the service list, hours, approved prices and the questions the agent should ask. Decide what should never be collected or answered.
- 02
Confirm your connections
Review your phone, website and scheduling tools. Agree on supported connections, verification steps and what requires a person's approval.
- 03
Test the real situations
Walk through common e-commerce inquiries, tricky questions and handoffs together. Adjust the wording and rules before the agent goes live.
GOOD QUESTIONS. SPECIFIC ANSWERS.
E-Commerce FAQs.
The practical details behind a better first response.
Talk through your needsCan it see an order or issue a refund?
Only supported connections and explicitly authorized permissions can provide verified order information. Refund decisions and actions follow your policies and secure process.
Can it answer stock or delivery questions?
It can share verified approved information. Without a confirmed source, it routes the question to your team instead of guessing stock levels or arrival dates.
Should a customer enter payment card details in chat?
No. Payment information belongs in your secure checkout or approved payment flow, not general conversation.
Can the same information be used on phone and website chat?
Yes. Your phone and chat agents can be shaped around the same approved e-commerce services and boundaries, with channel-appropriate wording. Website chat availability depends on your selected plan or add-on.
What happens when the agent cannot answer?
It should say so and follow the callback or escalation path you approve. Your team decides who receives the inquiry, what context is included and how sensitive information is handled. It does not make up an answer.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION
Less busywork. More business.
Let’s find the right agent for your team.
Meet your new agent