Intake by service
Ask different questions for a first visit, maintenance call or consultation, based on what your team needs.
LESS BACK-AND-FORTH. MORE BOOKED.
Appointment booking.Make room for the right work.
From a customer’s first question to a time that fits. Bring your availability, service rules, and customer conversations together.
Let’s find your agentCollect the right appointment detailsWork around your scheduling rulesKeep appointment handoffs clear
HEAR THE CONVERSATION
The right service. The right amount of time.
Listen to a fictional appointment booking conversation, with the request and next step kept clear.
Female agent · Illustrative sample call
0:00 / 0:16
Read the call transcript
CallerCan I book a haircut on Thursday afternoon?
AgentIs this a cut only, or would you like a cut and colour? I'll check the correct service duration.
CallerJust a cut, please.
AgentThursday at 3 pm is available. Shall I use that slot and send the confirmation to your mobile?
A CLOSER LOOK
From interested to scheduled. With fewer loose ends.
Match the request to the right service, follow your calendar rules and make the appointment details clear for everyone.
Salons & spas
The right service. The right amount of time.
Service-specific questions help your agent find a suitable slot, not just an empty space. Confirmation depends on your connected calendar and booking permissions.
Explore this for your businessSalons & spas
AI Chat Agent · Online
ILLUSTRATIVE CONVERSATION
Powered by All Things Agent
SHAPED AROUND YOUR BUSINESS
More than a reply.
A useful next step.
Your information, your workflow and your boundaries. The details that make an agent a helpful part of your team.
Calendar-aware scheduling
Check connected availability in Google Calendar, Outlook, Calendly, Jobber or Housecall Pro. Compatibility is reviewed before setup.
Your scheduling boundaries
Define service durations, eligible times and booking permissions. Unavailable or unsupported requests follow your fallback process.
Clear confirmations
Send appointment confirmations and reminders by text, using approved wording and customer contact details.
Phone and website intake
Connected and above include the AI Chat Agent, so website visitors can also be guided into your configured booking workflow.
Human help when needed
Route urgent requests and live transfers according to your instructions. The agent never substitutes for emergency services.
THE EVERYDAY, HANDLED
A customer wants an appointment. Not a phone tag marathon.
Your agent collects the appointment type and relevant details, checks the scheduling options configured for your business, and helps coordinate the next available appointment.
Understand the request
Your agent asks the custom intake questions you set for each service, so it knows exactly what kind of appointment the caller needs.
Find the right time
It checks real availability and books directly into Google Calendar, Outlook, Calendly, Jobber or Housecall Pro, following your service durations and rules.
Confirm the next step
The customer gets a text confirmation and reminders. Urgent calls route to your on-call number, and live transfers follow your routing rules.
WHAT'S INCLUDED
The coverage you need.
Available on: Connected, Complete and Enterprise. See pricing
- Direct booking into Google Calendar, Outlook, Calendly, Jobber or Housecall Pro
- Appointment confirmations and reminders by text
- Custom intake questions per service
- Live transfer to your team, with your routing rules
- Urgent/emergency routing to an on-call number
- AI Chat Agent (website chat widget)
CONFIDENT BEFORE LAUNCH
Your way of working.
Built into the setup.
Start with the real questions your customers ask. Agree on the answers, connections and handoffs before your agent goes live.
See the setup process- 01
Map your appointment types
Agree on service names, durations, intake questions and which appointments need staff approval.
- 02
Connect and verify availability
Review your scheduling tool and permissions. Test eligible slots, unavailable dates and failed-connection fallback behavior.
- 03
Confirm the customer experience
Walk through a booking from first question to calendar entry and reminder. Approve every confirmation before launch.
PRACTICAL QUESTIONS. CLEAR ANSWERS.
Appointment Booking FAQs.
What to expect, what you control and where your team stays involved.
Talk through your needsCan it connect to our existing calendar?
We review your scheduling tools and confirm connection options before setup. Availability, service duration, and booking permissions are agreed with you first.
Which scheduling tools can we use?
Published plans include Google Calendar, Outlook, Calendly, Jobber and Housecall Pro. We review your specific account, permissions and workflow before confirming the connection. Other tools need a compatibility review.
Can it book every appointment type?
Only the services and appointment types you authorize. Requests requiring clinical, legal or other professional judgment are routed to your team. Service duration, availability and permission rules are set during setup.
What if no suitable slot is available?
The agent follows your approved fallback, such as collecting preferred times for a callback. It should not invent availability, overbook the calendar or claim an appointment is confirmed when the connection has not accepted it.
Are reminders included, and which plan do I need?
Appointment confirmations and reminders by text are included in Connected, Complete and Enterprise. Included usage and extra messaging charges are listed on the pricing page.
KEEP THE CONVERSATION CONNECTED
A little more support.
Where it matters next.
YOUR NEXT CHAPTER STARTS WITH A CONVERSATION
Less busywork. More business.
Let’s find the right agent for your team.
Meet your new agent